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One transformation programme, three working views

A retained 2019–2020 modelling example. Reading guide repaired 1 October 2026.

A university is changing its digital services. Strategy colleagues care about objectives and outcomes; operations colleagues care about services and the people using them; project teams care about the changes they must deliver. How can these conversations stay connected without making everybody work from the same crowded picture?

Purpose

This example applies a graph data model to that question. It draws on public University of East London material, including its annual report, with guessed projects, services and other details. It is a toy model and an interview-era working proposal, not a record of the university’s actual programme or a current assessment of it. The original principle remains: suggest, listen and change through discussion with the people who know the organisation.

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Historical background: Data models for project portfolios — 7 May 2020.

Strategy, Projects and Operations are grouped separately in a simplified schema, with Programme Outcomes between them.

Start with the kinds of thing, before looking at the named examples. These boxes are visual groups in the drawing; they are not an organisational chart or a demonstrated class hierarchy. The overview omits relationship labels: the file guide explains the differences between the saved schemas.

Choose a way in

From schema to particular names

A schema proposes kinds of things and relationships; an instance graph fills those roles with particular names. The preserved Cypher input declares 150 nodes and 236 relationships, using 13 node labels and 15 literal relationship types. Two relationship spellings differ only by a trailing underscore; the file guide explains that inconsistency. Nodes have supplied id and name properties; relationships are typed, without corresponding id or name properties in that input.

The three views below are saved illustrations. They help frame conversations about the same example; they do not update one another on this page. A drawn enable or deliver link records a modelling assumption, rather than proving a benefit or assigning a real organisation’s decision rights.

Operations: services and consumers

Conversation: which consumers use which services, who operates them, and which project outputs must an operations team accept?

Operations schema connects Consumers, Operations, Programme Outcomes, Projects and Services; several arrows are bundled, so not every relationship name is visible.

The relationship diagram keeps the kinds of thing visible.

Named consultation example connects Students with operations teams including HR and Health and Safety, and their services and accepted project.

The consultation example supplies names. Its HR and Health & Safety nodes both point through accept to Project_6. Those entries are prompts to discuss and correct, not evidence that these teams accepted an actual project.

Strategy: objectives and outcomes

Conversation: which outcome is supposed to serve an objective, which programme delivers it, and which services does it enable?

Strategy relationship diagram connects Accountable Groups, Specific Strategies, Strategic Objectives, Corporate Programmes and Programme Outcomes.

Named strategy consultation example joins four strategic objectives to Business_Change_4, delivered by the digital transformation programme and linked to Moodle and Lecture_capture.

Follow Business_Change_4: four strategic objectives point to it through are_delivered_by; the digital transformation programme points to it through deliver; it points to Moodle and Lecture_capture through enable. The placeholder outcome needs a meaningful description before this could guide a decision.

Projects and the services they enable

Conversation: how do the proposed projects sit within programmes, and how do their intended service changes relate to the outcome discussed by the strategy team?

Project relationship diagram shows corporate and IT programmes, projects, work packages, services and programme outcomes.

Inspect the wide project schema at full size.

Named project consultation example connects the digital transformation programme to Business_Change_4 and two system-change projects, leading to Moodle and Lecture_capture.

Here the same Business_Change_4, Moodle and Lecture_capture reappear. Project_4: System_Change_2 points to Moodle, while Project_3: System_Change_1 points to Lecture_capture. Shared names let the conversations meet; the picture supplies neither delivery dates nor a proof that the projects achieve the outcome.

Zoom out, or keep the neighbourhood small

Full saved programme instance drawing with the example's many named entities and relationships.

The full drawing retains breadth, at the cost of legibility. Choose an editable source to inspect individual labels.

Pared-back neighbourhood view of the digital-transformation programme and its connected entities.

The retained pared-back neighbourhood picture narrows attention; it is not established as a computed one-step ego view. Connected neighbours are not automatically members of the same group; a smaller view also leaves relationships out.

Read, edit or run

The pictures and explanations can be read here. The GraphML files retain editable drawings; the file guide distinguishes their structures and formatting. The Cypher text is the historical database input. It creates records rather than maintaining a live programme or calculating a schedule; its compatibility with current Neo4j versions has not been checked. Opening a GraphML drawing and loading a database are separate steps. No database was run for this reading-guide repair.

Original working notes

The following proposals, challenges and tables are retained from the original example. They mix public-source names, guesses and interview preparation. Read dated references and evaluative phrases in that historical context, not as verified or current statements about the university. The table itself records the author’s caution that much of the proposed approach could be wrong and needs stakeholder discussion.

Read the original working notes and tables ACCOUNTABLE GROUPS Board of Governors Audit & Risk committee Strategic Projects Team CIO New Groups aligned to risk areas (2019) STRATEGIES Vision 2028 2015 20 Management Plan a new strategic planning framework (2019) 2018 2019 Management Plan for returning to surplus Corporate Risk Mgt framework People (staff) strategy OBJECTIVES 1 Learning by doing 2 Creating and disseminating knowledge 3 Connecting to students, staff, communities 4 Developing our infrastructure “Technology related business change” Returning to surplus Student recruitment activity Improved student retention Operating efficiencies Likely challenges REGULATORY CHANGE TEF OFS regulatory compliance UEL new strategic framework underway 2020 planned audits BROADER UEL CONTEXT Strategic risk management is weak Margin pressure on future budgets Boundary with the Digital 1st programme Boundary between digital and non digital COMMON DIGITAL PROGRAMME CHALLENGES Digital transformation is poorly understood Vague project scopes Finalisation of cloud strategy Existing team capability gaps Single most important aspect of approach This is a toy model Upfront and ongoing discussion with you and stakeholders Only then does it become a real approach SUGGEST, LISTEN, CHANGE Regularly reset Programme Outcomes Build in Organisational change management Agree Agile / Waterfall type per project Use UEL faculty and research Involve Business change managers early Link strategy with programme with product with Operations SYSTEMATIC APPROACH TO RISK & REGS Build business analysis approach to regulation Programme schedule to include assurance dates Understand UEL’s new Risk protocols Define cross Programme governance Refresh ITIL compliance APPROPRIATE PROJECT APPRAISAL Identify which projects are essential Have different criteria for approving proofs of concept Review existing bottom up project ideas Clearly link with enterprise and solution architectures Most of the approach elements managed within a suitable work-package of the Programme | Operations | Services | Consumers | | ------------------------------------ | ------------------ | ------------------------------ | | Infrastructure | Amazon Educate I | Staff | | IT Applications | Office 365 | Students | | IT Services | Ebooks | Community | | IT Service Support | Lecture capture | Applied Health College | | Academic & employer Partner office | Moodle | Professional Services College | | Academic Registry | Password | Graduation School college | | Centre for Student Succcess | Print centre | Arts Tech & Innovation college | | Conference & Meeting Room hire | LinkedIn learning | Research | | Estates & facilities | Software centre | KTPs | | External relations | Windows 10 | Sustainability Institute | | Finance | Wifi | IHHD | | Health & Safety | Print copy & scan | Centre for Prof. Policing | | HR Services | ITrent | Continuum centre | | Learn, Teaching & Student Experience | Windows Active Dir | | | Library & learning services | MS Dynamics 365 | | | Programme approach | Description | | ------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | Suggest, listen, change | Of course I have no idea how UEL's specific Digital Transformation should be run I am answering the interview ‘exam question’ but most of this will be wrong What will be crucial will be to suggest ideas, but then to listen over time to stakeholders that know the Organisation and change the approach accordingly | | Build business analysis approach to regulation | Build a robust , specific business analysis approach to regulatory capture | | Programme schedule to include assurance dates | Programme schedule anticipates assurance and audit dates as well as delivery milestones (IPA consequential assurance framework) | | Understand UEL’s new Risk protocols | Work early with Strategic Projects Team to understand emerging Risk protocols | | Identify which projects are essential | From the start, be clear which projects are essential, and which can be delivered in other ways | | Regularly reset Programme Outcomes | Plan for regular reassessments of Programme Outcomes and Benefits with main stakeholders | | Have different criteria for approving proofs of concept | Have a small separate budget for high risk, high reward proofs of concept and experiments that are not yet core to UEL business and have lower risk hurdle rates for accepting lower experiment budgets (see Deloitte 2012) | | define cross Programme governance | Use Portfolio Management best practice to define cross Programme governance early | | Build in Organisational change management | Flexibility is inevitable so build in Organisational change management work package from the start, so that behaviours and culture can lead governance, rather than the other way round This can include the use of the excellent Open Group Digital Practitioner framework for Digital Transformations | | Review existing bottom up project ideas | Review existing bottom up project ideas and proposals to meet top down Digital Transformation objectives i e there are likely to be good ideas already in development from the IT and other Departments, | | Clearly link with enterprise and solution architectures | Clearly link enterprise and solution architectures to programme archite, e.g. by applying the IT4IT data model | | Programme Challenges | Programme approach | | ------------------------------------------- | --------------------------------------------------------- | | Digital transformation is poorly understood | Suggest, listen, change | | TEF OFS regulatory compliance | Build business analysis approach to regulation | | UEL new strategic framework underway | | | 2020 planned audits | Programme schedule to include assurance dates | | Strategic risk management is weak | Understand UEL’s new Risk protocols | | Margin pressure on future budgets | Identify which projects are essential | | | Regularly reset Programme Outcomes | | | Have different criteria for approving proofs of concept | | Boundary with the Digital 1st programme | define cross Programme governance | | Boundary between digital and non digital | Build in Organisational change management | | Vague project scopes | Review existing bottom up project ideas | | | Clearly link with enterprise and solution architectures | | Finalisation of cloud strategy | Link strategy with programme with product with Operations | | | Agree Agile Waterfall type per project | | Existing team capability gaps | Use UEL faculty and research | | | Involve Business change managers early | | | Refresh ITIL compliance | | Relevant Work-package | | | --------------------------------- | --------------------------------------------------------- | | | Programme Challenges | | IT dept interface mgt | Regularly reset Programme Outcomes | | Project selection | Have different criteria for approving proofs of concept | | Govenance arrangements | define cross Programme governance | | Project Definition | Build in Organisational change management | | Project innovation | Review existing bottom up project ideas | | Enterprise architecture alignment | Clearly link with enterprise and solution architectures | | Programme approach | Link strategy with programme with product with Operations | | | Agree Agile Waterfall type per project | | Programme collaboration | Use UEL faculty and research | | Business & transition management | Involve Business change managers early | | IT dept interface mgt | Refresh ITIL compliance |

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