# D09 — Bo and Fen: what the neat roster leaves out

Bo says that a stores delivery is often followed by three short clarification calls: which box was accepted, what came back, and whether damage was reported before or after unloading. He has not measured those calls. He will keep the existing job note, but refuses to become an unpaid owner of all missing customer information.

Fen keeps a private scrap list of repeated defects and sample cases that need to stay dry. The list mixes repair shorthand with people's names and reasons for travel. It is not a transferable cooperative asset as written. Fen would permit a bounded check of whether a redacted operational extract is useful, under the exact consent card, and reserves the right to withdraw further participation. Existing customers' data rights still apply separately.

Fen disputes the idea that more complete paperwork always helps. Two earlier forms asked for information that only became available at the destination. A field labelled “unknown until arrival” may be more honest than a forced answer. Fen will not accept a standing duty to reconcile everybody's data, and says no to using personal travel reasons in an experiment.

Neither person's caution is evidence of resistance to all change. Both want to see a specific job, its paid time and who takes over when it stops.