# D04 — Mara notebook — what arrives at the desk

A normal week uses three and a half of Mara's four available working days on dispatch, callers, checking acknowledgements and ordinary records. Half a day, four hours, is available for changes. This is the published additional capacity; the remaining routine work has already been reserved. A new arrangement that needs Mara every evening does not fit by calling itself informal.

Mara counted 22 calls and messages across two weeks that she thought repeated information already known elsewhere. Eleven concerned a changed item, five concerned who could give an answer, four were reassurance, and two were unclear. She estimates two to four hours a week might be avoidable, but did not time the calls and included conversations that Cato says conveyed new facts.

She can allocate existing bookings within their windows. She would host one short internal experiment if its scope, owner, cost and exit are explicit, and if customers are told that their old promises still stand. She does not want a permanent new committee merely to maintain another set of records. She has not agreed to own every unclaimed record.

Mara wonders whether “job complete” is hiding several different endings: arrival, useful work done, usable information returned, and invoice accepted. This is an observation, not an approved new classification.